CLEAN FAQ
Why should I choose The Charmed Nest?
We know you’ve got options! We work hard to stand out above the rest. If we just had to narrow it down to three things that make us different from our competitors…
- We value our clients and team members as part of our family and community.
- We are committed to provide you with the safest environment, attention to detail, and quality service from beginning to end.
- We are local to the upstate of South Carolina specializing in residential service to be the best at what we do.
What is The Charmed Nest doing in response to COVID-19?
We have implemented a number of safety precautions in an effort to keep everyone safe.
- No one who is experiencing any illness will enter your home and temperature checks are taken each day.
- Equipment is sanitized in between each clean. In addition, we use color coded microfiber towels for each area of your home even through the wash because we are serious about avoiding cross contamination.
- Team members sanitize their hands before entering your home and again upon leaving.
- We use personal protective equipment such as gloves and sanitize shoes prior to entry as another safety measure.
- We disinfect every area of your home but also pay special attention to high touch areas such as light switches and doorknobs.
Do you offer gift cards?
Yes, we do! They make wonderful gifts for birthdays, Mother’s Day, Christmas, Valentine’s Day, and for new parents, just to name a few.
Should I tip my cleaning team?
Tips are not expected but very much appreciated by our team members!
Do I need to be home the day of my cleaning?
Absolutely not. In fact, the majority of our clients are not home when we clean. Of course, if you would like to be home that is also perfectly fine with us as well!
Do I have to sign a contract?
No contracts! You have the freedom to start, stop, and pause your service.
Who is responsible for providing the cleaning supplies?
We come to your home prepared with everything we need to make your home sparkle. Our products are tried and tested, and our employees are trained in the proper application of each product.
How do you charge?
Home cleaning services are charged by the square footage of your home whereas our organization and design services are charged based on an hourly rate.
What type of payments do you accept?
We accept checks the day of service and credit card payments via our Client Hub online.
Do you guarantee your work?
Yes! We offer a 24-hour satisfaction guarantee. If there is ever a problem, call us within 24 hours and we will send someone back to fix the area that needs additional attention.
How do I reschedule my service?
Give us a call at 864-403-5111 to reschedule your service. Please note that we do ask that you give us 24 hours’ notice to reschedule or cancel an appointment. A late cancellation fee could be assessed for last minute cancellations.
What do I need to do before you clean my home?
We ask that you make your home accessible by doing a general tidy up and clearing the sink of dishes. This allows our team members to really get to the scrubbing, dusting, wiping, washing, etc. and leaving you with the best result to come home to!
What if my cleaning falls on a holiday?
Our office is closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If your scheduled cleaning falls on one of these holidays, we will contact you prior to the holiday to reschedule your cleaning.
ORGANIZING FAQ
What is a professional home organizer?
A professional home organizer steps in and can objectively look at the items in your home without the emotional attachment. They are able to gently walk the client through the process of purging, editing, and organizing to help restore peace and efficiency in the home.
Why hire The Charmed Nest organizers?
The Charmed Nest organizers operate by tried-and-true systems that ease the stress of decluttering and organizing your home. We know that our environment plays a huge role in our overall attitude. When things are in disarray it feels like a reflection of our lives. By simplifying and putting things in order it makes life easier and in turn you a happier person!
Which areas do you service?
We service all areas of your home or office. Where do you need help?
How do I get started?
Head over to our ORGANIZE page and follow the prompts to get the ball rolling on your project.
What takes place at the initial meeting?
At the walkthrough you will detail to us your goals, what is most important to you, budget, and timeline. Also, we are able to lay eyes on the space to have a better understanding as well as gather measurements as needed.
What are your rates?
Rates vary depending on the specific needs of the client and the hours needed to complete the project.
What payments are accepted?
We accept checks the day of service and credit card payments via our Client Hub online.
DESIGN FAQ
Coming soon.